Last Updated: June 2026

Apeiron Osteopathy Privacy Policy

Apeiron Osteopathy ("we," "our," or "us") is committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Alberta privacy legislation. This policy explains how we collect, use, disclose, and protect your information.

1. Information We Collect

We may collect the following personal information when you contact us, book an appointment, or receive treatment:

Contact Information

• Full name

• Phone number

• Email address

• Mailing address (if required)

Health Information

• Health history forms

• Medical information relevant to your treatment

• Current symptoms and health concerns

• Treatment notes and assessment findings

• Information required for direct billing purposes

Appointment Information

• Booking history

• Appointment records

• Communication regarding scheduling and follow-up care

Payment Information

• Payment details processed securely through ClinicSense, Square, or other authorized payment processors

• We do not store full credit card information on our systems

2. How We Use Your Information

Your personal information is collected and used solely for the purposes of:

• Providing osteopathic assessment and treatment services

• Maintaining accurate health records

• Scheduling and managing appointments

• Sending appointment reminders and clinic communications

• Processing payments

• Submitting direct billing claims when authorized by you

• Meeting legal and professional record-keeping requirements

• Improving the quality of care provided

We will only collect information necessary for these purposes.

3. Consent

By booking an appointment, completing intake forms, or receiving treatment, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.

You may withdraw your consent at any time, subject to legal, regulatory, and record-keeping obligations.

4. Disclosure of Information

We do not sell, rent, or trade your personal information.

Your information may only be disclosed:

• When required for direct billing and insurance claims

• When required by law or court order

• To authorized service providers who assist with appointment scheduling, payment processing, or secure record storage

• With your explicit written consent

5. Data Storage & Security

Apeiron Osteopathy takes reasonable administrative, technical, and physical safeguards to protect your personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

Patient records may be stored securely through healthcare practice management systems such as ClinicSense and other secure service providers that maintain industry-standard security measures.

Access to patient information is restricted to authorized personnel involved in your care.

6. Record Retention

Patient health records are retained in accordance with applicable legal, regulatory, and professional requirements.

After the required retention period has expired, records will be securely destroyed or permanently anonymized.

7. Your Rights

Under PIPEDA, you have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate or incomplete information

• Withdraw consent where applicable

• Request information about how your personal information is used

Requests may be submitted using the contact information below.

8. Website Analytics

Our website may collect limited, non-identifying information regarding website usage to help improve website performance and user experience.

This information may include:

• Pages visited

• Time spent on the website

• Device and browser type

• General geographic location

• Referral sources (such as search engines or advertisements)

This information is used solely to:

• Understand how visitors interact with our website

• Improve website functionality and content

• Evaluate the effectiveness of marketing and advertising efforts

• Enhance the overall user experience

We do not use website analytics to collect personal health information, treatment information, or other sensitive medical data.

Any analytics data collected is used solely to understand website performance and improve our services.

9. Third-Party Services

We may use trusted third-party providers including:

• ClinicSense (appointment booking, health records, and secure patient communication)

• Payment processors such as Square

• Email communication services

• Website analytics providers

These providers maintain their own privacy and security practices and only receive information necessary to provide their services.

We encourage patients and website visitors to review the privacy policies of any third-party services they choose to interact with through our website or booking platform.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Apeiron Osteopathy
Calgary, Alberta, Canada

Email: apeironosteopathy@gmail.com
Website: www.apeironosteopathy.ca

If you have concerns regarding the handling of your personal information, we will make reasonable efforts to investigate and respond promptly.

Effective Date: June 2026

By booking an appointment, receiving treatment, or using the services provided by Apeiron Osteopathy, you agree to the following Terms of Service. Please read them carefully before your appointment.

1. Nature of Services

Apeiron Osteopathy provides manual osteopathic assessment and treatment services intended to support overall health, mobility, and function.

Osteopathic treatment is a hands-on approach that assesses and addresses restrictions throughout the body. While treatment may help support recovery and well-being, no specific outcomes or results can be guaranteed.

Services provided by Apeiron Osteopathy are not intended to replace medical care. Patients should consult their physician or other qualified healthcare providers regarding medical concerns, diagnoses, or emergencies.

2. Client Responsibilities

By booking an appointment, you acknowledge and agree that:

• You are participating voluntarily in osteopathic care.

• You will provide accurate and complete health information to the best of your knowledge.

• You will inform your practitioner of any changes in your health status, medications, injuries, pregnancy, or medical conditions.

• You will communicate any discomfort, concerns, or adverse reactions during treatment.

• You understand that osteopathic treatment is not a substitute for emergency medical care.

3. Informed Consent

By attending an appointment, you consent to osteopathic assessment and treatment.

You understand that:

• Treatment recommendations are based on information provided during the assessment.

• Responses to treatment vary between individuals.

• Temporary soreness, fatigue, discomfort, symptom aggravation, or other transient reactions may occur following treatment.

• You may withdraw consent and discontinue treatment at any time.

4. Appointments, Cancellations & No-Shows

We respectfully request a minimum of 24 hours' notice for appointment cancellations or rescheduling.

Appointments cancelled with less than 24 hours' notice, missed appointments, or no-shows may be subject to the full appointment fee.

A valid credit card may be required to secure appointments and process applicable cancellation fees.

Apeiron Osteopathy reserves the right to reschedule appointments due to illness, emergencies, weather conditions, or unforeseen circumstances. Reasonable notice will be provided whenever possible.

5. Payment & Direct Billing

Payment is due at the time of service unless otherwise arranged.

Accepted payment methods may include:

• Credit card

• Debit card

• Electronic payment methods

Where available, direct billing may be submitted to participating insurance providers as a courtesy. Patients remain responsible for any portion of fees not covered by their insurance plan.

All fees are listed in Canadian dollars (CAD).

Prices and services may be updated without notice.

6. Records & Privacy

Personal and health information is collected, stored, and protected in accordance with our Privacy Policy and applicable privacy legislation.

By receiving services, you consent to the collection, use, and storage of information necessary to provide treatment, maintain records, process payments, and submit insurance claims where authorized.

7. Limitation of Liability

Apeiron Osteopathy will provide services with reasonable care, skill, and professional judgment.

To the fullest extent permitted by law, Apeiron Osteopathy shall not be liable for indirect, incidental, or consequential damages arising from the use of our services.

Nothing in these Terms limits liability where prohibited by applicable law.

8. Website Use

Information provided on the Apeiron Osteopathy website is intended for educational and informational purposes only.

Website content should not be considered medical advice, diagnosis, or treatment recommendations.

Reliance on website information is at the user's own discretion.

9. Changes to These Terms

Apeiron Osteopathy reserves the right to update or modify these Terms of Service at any time.

Updated versions will be posted on our website with a revised effective date. Continued use of our services constitutes acceptance of any revised Terms.

10. Contact Information

If you have questions regarding these Terms of Service, please contact:

Apeiron Osteopathy
Calgary, Alberta, Canada

Email: apeironosteopathy@gmail.com
Website: www.apeironosteopathy.ca

Effective Date: June 2026

At Apeiron Osteopathy, appointment times are reserved specifically for each patient. We understand that unexpected circumstances can arise, and we appreciate as much notice as possible when changes are needed.

Cancellation Policy

Appointments may be cancelled or rescheduled without charge when at least 24 hours' notice is provided.

Cancellations made with less than 24 hours' notice may be subject to a cancellation fee equal to the full cost of the scheduled appointment.

No-Show Policy

A no-show occurs when a patient fails to attend a scheduled appointment without providing notice.

Missed appointments may be charged the full appointment fee.

Late Arrivals

Patients arriving late may receive a shortened treatment session to avoid impacting subsequent appointments.

The full appointment fee may still apply regardless of the shortened treatment time.

If a patient arrives too late for treatment to be reasonably completed, the appointment may be considered a missed appointment and subject to the no-show fee.

Credit Card on File

A valid credit card may be required to reserve appointments.

Cancellation fees and no-show fees may be charged to the card on file in accordance with this policy.

Exceptions

Cancellation and no-show fees may be waived at the discretion of Apeiron Osteopathy in cases of:

• Medical emergencies

• Severe weather conditions

• Family emergencies

• Other exceptional circumstances

Insurance Coverage

Cancellation fees and no-show fees are not considered healthcare services and cannot be submitted for reimbursement through extended health benefits or direct billing.

Patients remain personally responsible for these fees.

Contact Information

If you need to cancel or reschedule an appointment, please contact us as soon as possible:

Apeiron Osteopathy
Calgary, Alberta, Canada

Email: apeironosteopathy@gmail.com
Website: www.apeironosteopathy.ca

We appreciate your understanding and cooperation, as timely cancellations allow appointment times to be offered to other patients seeking care.